Why should I purchase from NeopointsDeals?
At NeopointsDeals, we set ourselves apart by offering a 100% legitimate and secure service! We pride ourselves on using the safest transfer methods, providing excellent customer support, and offering competitive prices that are hard to beat. In short, we are Affordable, Reliable, and Safe—the trusted choice for your Neopets needs.
Do you need my Neopets password?
No, we will NEVER ask for your Neopets password. If anyone requests your password, they are a scammer. Please do not share your password with anyone, including someone claiming to be from NeopointsDeals. If this happens, report them to us immediately and cease contact. The only information we need is your Neopets username to deliver your products (applies when purchasing Neopoints, items, or pets). For extra security, we recommend using a side account to receive your products, then transferring them to your main account gradually. This helps maintain privacy and avoid suspicion from Neopets.
How will my Neopets products be delivered?
We offer various delivery methods depending on the type of product ordered:
- Items: Most items are delivered pre-loaded on a separate account. For example, if you order a Baby Paint Brush, we’ll email you the login details to an account with the item already available. If this method isn’t possible, the item will be sent directly to your account.
- Neopoints: Your Neopoints will be delivered pre-loaded on an account.
- Pets: We deliver pets in two ways: either they’ll be placed directly on your specified account, or they will be transferred to an account you provide.
- Accounts: You’ll receive login details to the account via email.
How do you obtain your Neopoints?
We accumulate Neopoints through a combination of time-tested strategies. Our team consists of experienced players who earn Neopoints through gameplay, reselling, auction-sniping, restocking, investments, and more. We’ve built up a significant stock over the years, and continue to grow our inventory through smart investments in valuable items such as H4K’s and Hidden Tower items.
Is it safe to buy Neopoints?
While buying Neopoints always carries some risk, we take every precaution to minimize these dangers. The safest method is generally purchasing Easy to Sell (ETS) items, which are less likely to raise suspicion with Neopets.
How long will it take to process and deliver my order?
Delivery times can vary, but generally, you can expect your order to be delivered within 10 minutes to 24 hours. If your order takes longer than expected, we will notify you via email with an update.
What forms of payment do you accept?
We accept PayPal, through which you can pay with all major credit cards, including Visa, Mastercard, American Express, and Discover.
Can I sell Neopets products to you?
To protect our customers and maintain the safety of their accounts, we do not buy Neopoints. Purchasing Neopoints from untrusted sources can lead to account freezing, especially if the points were obtained via methods that violate Neopets’ terms, such as autobuyers or other rule-breaking activities.
Why are some of your prices higher than others?
We maintain a large and diverse inventory of Neopets items. While we strive to stay competitive, prices may fluctuate based on market conditions and availability. If you believe an item is overpriced, feel free to reach out to us via email, and we’ll be happy to discuss it further.
Can I know the username of a main account?
For privacy and safety reasons, we cannot share the username of a main account. However, if you’re curious, we can provide you with a general format of how the username might appear. Feel free to email us for more information.
Do you have a return policy?
Once Neopoints or items are delivered, all sales are final. If you change your mind before delivery, please contact us immediately, and we’ll refund your purchase in full. If we are unable to fulfill your entire order, we’ll offer a partial refund for the undelivered portion.
How will I receive my main account details?
Once your payment is confirmed, we will email you the login credentials for your new account, including the username, password, and any additional details (such as birthday or pin, if applicable).
What if I want to purchase an Unconverted Neopet, but I want to know the name first?
For safety reasons, we cannot disclose the pet’s name beforehand. However, we can give you a general idea of the pet’s format and answer any questions you may have. Reach out to us via email for more details.
How do you deliver Neopets?
When purchasing a pet, you have two delivery options:
- Account transfer: We’ll transfer the pet to the account you specify.
- Account-based delivery: We’ll deliver the pet on a separate account, and you’ll receive the login details.