Neopets Faerie Fragments FAQ

  1. What is Neopets: Faerie Fragments?
    Neopets: Faerie Fragments is a remastered version of the previously discontinued game, Faerie’s Hope, featuring Match-3 gameplay and a quest to restore Faerieland.
  2. When did Neopets: Faerie Fragments launch?
    The game launched on October 16, 2024, but is currently under maintenance.
  3. Where can I download Neopets: Faerie Fragments?
    You can download Neopets: Faerie Fragments from both the Apple App Store and Google Play Store.
  4. Is Neopets: Faerie Fragments available globally?
    Yes, the game is available for download globally.
  5. Why is Neopets: Faerie Fragments under maintenance?
    After launching, the game went into maintenance mode for updates and fixes. This should last only a few hours.
  6. What should I do if Neopets: Faerie Fragments is undergoing maintenance?
    You can still download the app and wait for the maintenance to end, or keep an eye on updates for when it becomes available again.
  7. What is the NeoPass in Neopets: Faerie Fragments?
    NeoPass is your Neopets.com account login that you can link to Faerie Fragments for rewards.
  8. Can I link my Neopets.com account to Faerie Fragments?
    Yes, by linking your NeoPass account, you can unlock exclusive rewards.
  9. What rewards can I get by linking my NeoPass?
    Linking your NeoPass grants exclusive in-game items, including special rewards for reaching level milestones.
  10. What exclusive items are available in Neopets: Faerie Fragments?
    Exclusive items include special Neopoints, in-game rewards, and other collectibles that can be unlocked by progressing through levels.
  11. Are there daily login rewards in Neopets: Faerie Fragments?
    Yes, there is a “Daily Stamp Card” that rewards consecutive daily logins.
  12. What is the Daily Stamp Card in Faerie Fragments?
    The Daily Stamp Card rewards you for logging in each day, with special prizes based on consecutive days logged in.
  13. What is Faerie’s Hope in relation to Faerie Fragments?
    Faerie Fragments is a remastered version of Faerie’s Hope, which was discontinued due to technical challenges.
  14. Can I transfer progress from Faerie’s Hope to Faerie Fragments?
    No, progress from Faerie’s Hope cannot be transferred to Faerie Fragments due to differences in databases and management transitions.
  15. Why was Faerie’s Hope discontinued?
    Faerie’s Hope was discontinued during the NetDragon and Jumpstart eras due to technical issues. It has now been remastered as Faerie Fragments.
  16. Will I get rewards for playing Faerie’s Hope?
    Yes, players of Faerie’s Hope will receive special in-game gifts in Faerie Fragments as a token of appreciation.
  17. Can I pre-register for Neopets: Faerie Fragments?
    Pre-registration was open from September 24, 2024, until the game launched on October 16, 2024.
  18. What are the pre-registration rewards for Faerie Fragments?
    Pre-registrants can receive Gold Coins, Costume Tokens, Nova Rods, and Rainbow Neggs if community milestones were reached.
  19. What are the milestone rewards for pre-registering?
    The rewards for pre-registering include:
  • 20,000 pre-registers: 3,000 Gold Coins + 1,000 Costume Tokens
  • 50,000 pre-registers: 3,000 Costume Tokens + x3 Nova Rods + x3 Rainbow Neggs
  • 100,000 pre-registers: 10,000 Gold Coins + 5,000 Costume Tokens + x2 Rainbow Neggs
  1. Why can’t I claim my pre-registration rewards?
    Some rewards, like the community-wide rewards, may not be available immediately and will be distributed after the maintenance period.
  2. What is the gameplay like in Neopets: Faerie Fragments?
    The game features Match-3 puzzle gameplay where you help the Light Faerie restore Faerieland by matching tiles and unlocking story progress.
  3. How many levels are there in Neopets: Faerie Fragments?
    The game has over 800+ levels, offering a wide variety of challenges and rewards.
  4. What are the achievements in Neopets: Faerie Fragments?
    Achievements in the game include unlocking exclusive items and Neopoints by reaching various level milestones.
  5. What happens when I reach level milestones in Faerie Fragments?
    Reaching certain levels rewards you with exclusive items that appear on Neopets.com and in the game.
  6. Can I earn Neopoints in Neopets: Faerie Fragments?
    Yes, progressing through the game and reaching certain milestones can reward you with Neopoints on Neopets.com.
  7. Can I play Neopets: Faerie Fragments offline?
    No, Neopets: Faerie Fragments requires an active internet connection to play.
  8. Is Neopets: Faerie Fragments free to play?
    Yes, the game is free to download and play, though it may offer in-app purchases.
  9. Are there in-app purchases in Neopets: Faerie Fragments?
    Yes, the game includes optional in-app purchases for various in-game currencies and items.
  10. What is the Premium Starter Bundle in Faerie Fragments?
    The Premium Starter Bundle is part of the launch giveaway, offering special items like a NeoHood, a Keychain Plush, and a Wall Calendar.
  11. Is there a launch giveaway for Neopets: Faerie Fragments?
    Yes, the launch giveaway runs from October 16, 2024, to November 17, 2024, with various prizes like plushies and coupons.
  12. How do I enter the Faerie Fragments launch giveaway?
    You can enter the giveaway by downloading the game and logging in with your NeoPass during the campaign period.
  13. What prizes can I win in the Faerie Fragments launch giveaway?
    Prizes include the Premium Starter Bundle, plushies, pins, and $5 coupons, with 100 winners being selected.
  14. How will I know if I won the Faerie Fragments giveaway?
    Winners will be notified via email within 14 days after the giveaway ends on November 17, 2024.
  15. When will Faerie Fragments giveaway prizes be shipped?
    Prizes will be shipped within 4 weeks after winners are notified via email.
  16. How do I collect my in-game pre-registration reward?
    Your pre-registration reward will appear in your in-game mailbox once the game is live.
  17. What are Gold Coins in Neopets: Faerie Fragments?
    Gold Coins are an in-game currency used for purchasing items and upgrades.
  18. What are Costume Tokens in Neopets: Faerie Fragments?
    Costume Tokens allow you to unlock new costumes and outfits for characters in the game.
  19. What are Nova Rods in Faerie Fragments used for?
    Nova Rods are powerful tools in the game that help clear tiles in Match-3 puzzles.
  20. What are Rainbow Neggs in Neopets: Faerie Fragments?
    Rainbow Neggs are special collectible items in the game that unlock rewards when used.
  21. Will there be future events in Neopets: Faerie Fragments?
    Yes, the game is expected to host future events and giveaways after launch.
  22. Can I sync my Faerie Fragments account between devices?
    Yes, by linking your NeoPass, you can sync your progress across different devices.
  23. Is there a limit to the Daily Stamp Card rewards?
    No, the Daily Stamp Card is a permanent feature, so you can start collecting rewards at any time.
  24. What if I miss a day on the Daily Stamp Card?
    Missing a day may reset your streak, but you can start over by logging in again the next day.
  25. Is Faerieland the main setting of Neopets: Faerie Fragments?
    Yes, Faerieland is the central location in the game, where you help restore it through Match-3 puzzles.
  26. What is the storyline of Neopets: Faerie Fragments?
    The game follows the Light Faerie as she tries to piece together memories and restore Faerieland to its former glory.
  27. Will Faerie Fragments have updates after launch?
    Yes, the game will continue to receive updates, events, and new content after its initial launch.
  28. Can I play Neopets: Faerie Fragments with friends?
    While the game is single-player, you can invite friends to pre-register and share rewards.
  29. What should I do if Faerie Fragments crashes?
    Try restarting your device or reinstalling the app. If the issue persists, contact Neopets support for further assistance.
  30. Can I customize my character in Faerie Fragments?
    Yes, you can unlock and use Costume Tokens to customize your character’s appearance.
  31. What do I do if I experience lag in Faerie Fragments?
    Ensure that your internet connection is stable and check for any device updates that might resolve performance issues.